Small Business Customer Service Skills

Good customer service skills – free lessons from life

Do you need an example of good customer service skills that you can use to turn a customer service situation around. We can use many lessons from our real life experiences. Here’s one I came across from an article by Gayle Beck showing how good customer service skills can be done.

Here’s good customer service skills in action

First of all, he says when he comes on the line, I need to

good customer service skills

say I’m really sorry about this inconvenience. No, it isn’t an inconvenience, he continues, it’s a downright hassle, making you leave work to go to your bank for something as trivial as this. [Read more…]

We are all aware of the power of social media and now you can add a social customer

the changing use of social customer service

service strategy to your marketing toolkit. When faced with small problems or wanting to know more, purchasers are now looking to the internet for snippets of information. This is happening in many ways such as asking direct questions in sites such as Yahoo answers, watching You Tube videos, tweeting or questions on Linkedin, Facebook etc. I’ve watched my teenage children do this many times and now it seams as though the age demographic of those looking for answers is shifting. In an interesting article on ‘Social Customer Service Becoming More Widely Used‘ Drew Bowling states ‘In fact, nearly 1 in 5 adults 45-to-54 years old asked about a problem on a Q&A site and over 1 in 4 adults 35-to-44 year-olds said they’ve watched a video tutorial on YouTube or a company website’.

Good customer service skills – free lessons from life

Here’s good customer service skills in action

Add a Social Customer Service Strategy to your marketing toolkit

Why a social customer service strategy [Read more…]