Amanda

Good Customer Service Skills – it will mean sales

If you are an on-line business or bricks and mortar store, good customer service skills can mean all the difference when closing a

good customer service skills

sale.

Building a good rapport with customers can also mean that they will be back! I came across a great reminder of good customer service skillsin an article written by Lisa Marie as a guest post on GrowWithStacey.com. Lisa Marie shares 5 key points, 1 of which I have reproduced below.

Good Customer Service Skills – it will mean sales

3. Be An Expert In Your Business.

Know your industry and your products, inside out and backwards. Be able to field any questions or concerns your potential customers may have. If you don’t have an answer, research and get back to the customer. Your job is to present the facts and steer them towards a buying decision. If they ask for your opinion, you can give it; but remember, the customer is in charge. Always make them feel that way.Read more here [Read more…]

Sorry to say Twitter still confuses me. I don’t see would people be interested in short messages, but anyway they

Twitter tips from an expert

are and I have to catch up. So if you are like me and want to know more here’s a couple of places to start.

These twitter tips for business from an expert, Steve Strauss, who has 10,000 followers is worth listening too. Also below the article link is where to download a small business guide written by Twitter.

For the article by Steve click here:

http://www.usatoday.com/money/smallbusiness/columnist/strauss/story/2012-04-15/steve-strauss-using-twitter-for-small-business/54265956/1

Download the twitter guide for small business from here:

https://business.twitter.com/smallbiz/

Good Customer Service Skills – it will mean sales

Good Customer Service Skills – it will mean sales

Twitter Tips for business from an expert