Do you need an example of good customer service skills that you can use to turn a customer service situation around. We can use many lessons from our real life experiences. Here’s one I came across from an article by Gayle Beck showing how good customer service skills can be done.
Here’s good customer service skills in action
First of all, he says when he comes on the line, I need to
good customer service skills
say I’m really sorry about this inconvenience. No, it isn’t an inconvenience, he continues, it’s a downright hassle, making you leave work to go to your bank for something as trivial as this. [Read more…]
