Small Business Administration and Mgmt

What is Good Customer Service? It starts with treating your staff well

Good customer service, here’s further proof that in business is business and people are people all around the world. The issues that you face are the same for millions of other small business owners. One effective way of differentiating your business from the others is good customer service.

Good Customer Service starts with treating your staff well

So many businesses rely on the customer’s being vocal about their dissatisfaction to rate their service that they are missing the big picture. It’s not about reacting to those who complain — it’s about having the best customer service you can, all the time. [Read more…]

Running a Small Business – you can’t do all things well

There are many facets to running a small business and many owners think that they can do it all. In the early stages you may have too, there simply isn’t the resources to pay for experts in each discipline. But there is a cost to this. By trying to do too much we can end up with doing nothing well. Do not consider that you can’t do everything a failure on your part as I have been there done that & got the extra large T Shirt. The first step could be getting a mentor through a local business agency. Go through your strengths and weaknesses and identify what you need help with.

Here’s some advice from Jay Goltz who has owned and managed many businesses. He and now speaks,writes books and is published in the New York Times, writing in this instance for American Express on running a small business [Read more…]