Facebook for business tip – customer service includes responding to commenters

Engage with customers on your facebook fanpages

Engage with fans on facebook, it's good customer service

If your a business owner with a facebook fanpage here’s a facebook for business tip, don’t forget to engage with those that post comments on your facebook business page, it’s a customer service issue. According to Emil Protalinski in an article from ZDnet.com “Retailers have rushed to establish a presence on Facebook with their own Page, in the hopes of building a larger social following. When it comes to customer service, however, it turns out retailers aren’t treating Facebook users so well. In fact, some retailers are going so far as to regularly deleting questions posted on their Facebook Pages.”

In the article Emil, further reports  on a STELLA Service test on how some business reacted to comments to their facebook pages, The results showed how businesses ignored the comments and even worst deleted some. From a customers service perspective this could be harmful to business growth and customer loyalty, hence this facebook for business tip. [Read more…]

Online marketing strategies for small business

I have been asked about where to start with online marketing strategies for small business. Well I have found a great article that lists in a concise, easy to read  way where to start and the bonus is they are mostly free.

 Where to start with online marketing strategies for small business

What are a few of the biggies? Remember not all of these

online  marketing strategies for small business

online marketing strategies for small business

may be appropriate for you or your target market, but this was a general question.

  • Your website: there is no better marketing for your services or products than your website. This is not the place where you want to cut corners. ROI will be very measurable from here, and if executed well, will return your investment within 3 to 6 months. [Read more…]

Small Business Advertising – Using Adwords Express

google adwords express

Please Mr Google allow us some flexibility with adwords express keywords

I hadn’t  known about using Adwords Express before reading an article by Brian Carter. It’ supposably it is a quick and easy way for business owners to run their adwords campaigns without requiring a consultant. Brian states ‘If you’re not familiar with AdWords Express, it’s an easy way for small businesses using Google Places to run AdWords. You don’t have to choose keywords- but you can’t modify them. So here is the catch, adwords express picks the keywords to attract traffic to your site, you have very little control and therefore google can get it so wrong. So is using adwords express going to help with advertising my small business?

Small business advertising – Using Adwords Express

So what if adwords express gets it wrong, here’s Brian’s example:

Sam Alexander (name changed to protect the innocent) runs a limo service in Orlando. He started running AdWords express. He soon ran out of money. I volunteered to take a look at his account. Over the last three months, he spent just over $9,000 on AdWords. About $5,500 of that went to the Places (AdWords Express) campaign. Seductively, the cost per click in that campaign was lower. You know why? Because many of the keywords were showing to the wrong people….

 

……147 of the 686 keywords included the word “taxi”. Sam runs a luxury service that’s up to twice as expensive as taxis. What’s worse, the keywords also included “airport shuttle” – there are often free hotel shuttles. People who want free are not going to buy a premium service.

Have you ever hired a car service to or from the airport? If not, and if you’re a taxi person, you are not my client’s customer. I told this story to another guy who’s in bail bonds. He’s not in limos, but he could see that people looking for taxis are not this guy’s customer. He is smarter than AdWords Express.

This is a very specific market, and everybody is not the customer. One of the best things about AdWords is your ability to target the right prospect. But AdWords Express doesn’t allow that.

How much of that $5,500 AdWords Express spend was relevant to Sam’s business? Only the $1,184 for car and limo keywords. That means that AdWords Express spent 79% of the money on the wrong keywords. read full post here

 

You can call me a control freak if you like, but I do like to be somewhat in control of how my advertising dollar is spent.  If I have no control over what keywords used, it seems to me that using adwords express would be a total waste of money. So please Mr Google, give us some flexibility, allow us to delete worthless keywords!

What do you think? have you used adwords express? was it successful? I would love to here your view.

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Forget flash mobs, nows there’s cash mobs helping small businesses

It’s fun and it’s helping small businesses and building communities. Known as cash mobs, these facebook & other social media run groups, pick a business, arrive as a mob & spend cash. They are cash mobs helping small businesses.

Cash Mobs Helping Small Businesses

As reported in the Huffington post:

…..target one location bringing as many people to one site as possible but other cities have taken a different approach. “There is no science to it and there are also no hard and fast rules,” he explains.

He told the group gathered in Cleveland that he only has three rules or goals as he explains them: “You have to spend at least $20, meet three people you never met before and have fun.” more here

 

And further from fosters.com

The first known Cash Mob in the country, according to a blog by the organizer of the Ohio initiative Andrew Samtoy, was first gathered in Buffalo, N.Y. just last summer. Since then, cash mobs have been sprouting up across the United States and other countries around the world as a way to provide economic stimulus to small businesses. more here

 

And even more from KSL.com in Utah

Saturday, Janet and Chris Hawkins, owners of Russo’s New York Style Pizza in St. George, were surprised by a cash mob at their pizza joint.

“We found out maybe about 30 minutes (before),” Chris Hawkins said. “That was about it. So we were scrambling.”

Dan Deceuster was the organizer of Saturday’s cash mob. He had seen it done in other parts of the country, so he set up a website and a Facebook page, taking suggestions for local businesses to support. The date, he decided, would coincide with the day dubbed “International Cash Mob Day.”

“The goal is spend money at a local business, try to all show up at the same time and have a big impact that way,” Deceuster said. more here


A big thumbs up to whomever started this fun way of meeting people and supporting small businesses. Fantastic – cash mobs helping small businesses, I love it!

Good customer service skills – free lessons from life

Do you need an example of good customer service skills that you can use to turn a customer service situation around. We can use many lessons from our real life experiences. Here’s one I came across from an article by Gayle Beck showing how good customer service skills can be done.

Here’s good customer service skills in action

First of all, he says when he comes on the line, I need to

good customer service skills

say I’m really sorry about this inconvenience. No, it isn’t an inconvenience, he continues, it’s a downright hassle, making you leave work to go to your bank for something as trivial as this. [Read more…]

Do you need help with facebook business fanpages changes?

Are you like me and require help with facebook business fanpages changes. There is so much emphasis now on images and visuals in social media that I am a bit out of my depth. So I’m glad I found this great little ( not so little it’s 48 pages) ebook by  Louise from Louisem.com. Louise is a great graphic designer based in California and has a great eye, it’s been a great help to me.
Create your Facebook Timeline Fan Page to Look Great and Engage Fans

Help with facebook business fanpages changes

Here’s the book description from Amazon.com

Ready for the Facebook Fan Page change to Timeline format? Starting March 30th, all business Fan Pages will be automatically converted to Timeline – whether you’re ready or not. The change comes with a host of restr [Read more…]

Small Business Social Media – are you using Twitter to gain new customers?

How are your twitter efforts going? Are you seriously using Twitter to gain new customers and drive sales? I’ve just come across this great free marketing resource from Hubspot.com to help you with just that.


How to use Twitter to gain new customers

Our ebook, with a foreword by Laura Fitton, the author of

“Twitter for Dummies,” explains how to use the social network to drive real business results.

In this ebook, you will discover the different stages of optimizing your Twitter presence for attracting leads and customers. More specifically, you will find out how to:

  • Optimize your Twitter presence for brand awareness & search
  • Jump start your Twitter lead generation strategy
  • Measure the ROI of Twitter Source

I have found Hubspot to be  a great resource of quality marketing tools for internet  marketers and small business owners. So check out this free booklet on using Twitter to gain new customers.

We search the internet to bring you quality information to use in your small business, saving you time and energy. To get our free newsletter delivered to your inbox weekly click here and sign up 🙂

 

 

Visuals have become an important part of a Social Media Strategy

With pinterest on the up and up in terms of users and content, visuals have become an even more important part of a small business social media strategy. Here’s 20 reasons why visuals are important sourced from Jason Cassidy as reported on radian6.com

Why  visuals are an important part of a social media strategy

  1. Visuals are simple and easy to understand

    small business help - visuals are important part of a social media strategy

    Social media strategy - visuals are important

  2. They can tell a story
  3. They can quickly convey a message
  4. They can grab an audience
  5. Visuals can be used to invite an audience to join in
  6. They strengthen your brand identity
  7. They have the ability to show emotion
  8. They build trust with your community
  9. They personalize your brand
  10. They can convey emotion
  11. They are sharable [Read more…]

Add a Social Customer Service Strategy to your marketing toolkit

We are all aware of the power of social media and now you can add a social customer

Social Customer Service

the changing use of social customer service

service strategy to your marketing toolkit.  When faced with small problems or wanting to know more, purchasers are now looking to the internet for snippets of information. This is happening in many ways such as asking direct questions in sites such as Yahoo answers, watching You Tube videos, tweeting or questions on Linkedin, Facebook etc. I’ve watched my teenage children do this many times and now it seams as though the age demographic of those looking for answers is shifting. In an interesting article on ‘Social Customer Service Becoming More Widely Used‘ Drew Bowling states  ‘In fact, nearly 1 in 5 adults 45-to-54 years old asked about a problem on a Q&A site and over 1 in 4 adults 35-to-44 year-olds said they’ve watched a video tutorial on YouTube or a company website’. 

Why a social customer service strategy [Read more…]

Small Business Help – use Yelp for better local internet search results

In my last post we looked at how to use Yelp for better local internet search results.

small bsiness seo tips - use yelp small business help.ifo

using Yelp can help your small business seo

This was the quick and easy process of claiming you local business listing. Now to turbo charge your listing you need to get reviews. As Jon writes on Noobpreneur.com ‘But the most useful part of Yelp is the review section that allows customers to leave reviews for others to read.’

Why use Yelp for better local internet search results

Even if your website already ranks on page one of Google for your local search terms, wouldn’t it be nice to have more than one listing on that page?  Yelp ranks very well for local search terms, and often business’ pages on Yelp are showing up on the first page of the search results as well.  This will give you two ways for a searcher to find your business and it will give your website more traffic. [Read more…]