Small Business Help – Advice on Start Ups

When starting or growing a small business listening to those who have walked the path before us is always useful. Check out following video from Shannon Wilburn, co-founder of Just Between Friends.

 

The most important things from this video for me, and it will be different for you, was to seek and accept from  others, as well as keep up with the latest legislative requirements.  Join an association (e.g.  Retailers Association) for your industry or location ( such as Chamber of Commerce) that will keep you up to date with new and amendments to the laws in your state/ country. The cost of not keeping up with changes could be devastating for you small business.

source:National Federation of Independent Business

 

 

Small Business Tips on Customer Service Skills

Are your customer service skills up to par? Do you need a refresher in your business? Even if you don’t, reviewing these 7 tips can be beneficial. Just to know that you are on the right track gives you more confidence in dealing with those uncomfortable situations that crop up from time to time

1 – Never be afraid to say you are sorry

Apologies are miracle workers. A simple “I’m sorry for your inconvenience” right off the bat will often smooth a customer’s ruffled feathers and make it easier to find a workable resolution to any problem. Whether the problem is your fault or not, care about your customer enough to apologize — and waste no time in offering it.

2 – Listen to the customer

Give the customer time to explain what happened and air their frustrations. First of all, if you don’t find the time to listen, they’ll find someone who will. And you probably don’t want that. Second, you need to know exactly what happened in order to prevent it from happening in the future.

3 – Address complaints quickly

Learn the art of small business triage. If you’ve got an unhappy customer at the counter and the phone rings, let someone else pick up the phone or let it go to voicemail. If you receive a customer complaint via email, don’t wait three days to reply. Negative comments and complaints need your immediate attention, so treat them like the emergencies they are.

4 – Remember what they say about an ounce of prevention. If you meet your clients’ expectations at every turn, you can avoid many problems in the first place. Also, if you promise a free meal for your customer’s trouble, don’t hand them a coupon for 10% off. Say what you mean and keep your promises.

5 – Deliver on your promisesNever assume your customers are blind to what’s going on behind the scenes. Don’t blame others for your mistakes or make excuses for your errors. To do otherwise is to add insult to injury. Just acknowledge the mistake and do what you can to make things right.

6 – Gives your employss powerNothing is more frustrating for a customer than to hear that nothing can be done to rectify the situation. Give your employees the power to make your customers happy whenever possible. Don’t force customers to go to a manager when a small freebie or immediate discount can be offered by your cashier or waitress.

7 – Realize some customers will never be satisfied

Some customers will never be satisfied no matter how many times you say I’m sorry or how many ways you offer to fix the problem. Don’t let these people affect the way you do business with the rest of your customers. Let go of what you can’t change, and greet the rest of your customers with a friendly smile.

I hope this quick refresher in customer service skills for business has been beneficial to you. Is there anything you would like to add?

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Help your small business by supporting other small businesses

Here’s something to think about. As small business owners can we help our own businesses by supporting other small businesses in our local area. Here’s two ideas asSmall Business help - help each other reported in The Montreal Gazette

Visit a small business more regularly When you are shopping or out for dinner, think about how you can support a locally owned independent business. When we are out to the mall or the big box store, we miss out on fantastic opportunities for unique products and better customer service. We need to support local entrepreneurs who take huge risks to create jobs and pay taxes to support us all.

Pay with cash or Interac Few Canadians realize how much paying with credit cards costs small merchants – 2% to 3% of the entire sale (including sales taxes) goes to the credit card company and bank in fees. Paying with Interac or cash saves small companies a fortune and helps them keep prices down for consumers.

Just saying it’s an idea. This could turn out to be a win/win. Start talking to the business owner or manager and see were it leads. It could take a little out of the box thinking to see how the businesses could work together so try and  find common ground. Maybe there are areas of your businesses that are complementary or you have common interests that could lead to events run together . By taking this step you could end up in working together on promotions, saving costs by buying bulk marketing materials, sharing costs at school fundraising days, buying a table (jointly) at a charity dinner for you best customers, the list is endless. Then take that next step & get another local business to join in. Next thing you know you have a local business support/ networking group.Just take that first step to support each other, it just might work and help your small business to grow.

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Small Business Start Up – It’s in the details in assessing viability – Part2

Here is Part 2 on assessing viability before starting a small business we look at points 4 -8. For Part 1 check here.

5 – Economic Mood

Your business’ success can greatly depend on economic mood: imagine starting a luxury real estate business at the start of the housing crisis. Gauge the state of the economy, and think of how it relates to your upstart: where are consumers’ mind right now? Are they cutting back, spending more time at home, concerned about the environment?

Even an economic downturn can be an opportunity if you can meet the mood of the consumer. If your business idea doesn’t fit the current trends in spending, think of ways you can tweak it to tap into today’s needs.

6 – Timing

Timing is crucial, especially for an upstart. Opening an ice-cream shop in January is a bad idea; opening Memorial Day can make it the place to be that summer. Do you expect your business to be seasonal? If so, time your opening to the strongest consumer demand. You’ll come out of the gates with a flood of new customers, customers who will come back for more.

7 – Marketing

Remember step three, where you identified your customer? Now you have to develop a marketing strategy to make sure these potential buyers know about your great new business. With today’s internet capacity, marketing can be relatively low-cost, using online coupons and mailing lists. Brainstorm ideas with friends and family, and look at what your competitors do to get new business.

Your local SCORE chapter, which consists of business counselors for startups, is a great free resource with counseling, classes and networking opportunities. (If you’re going into business, you must have a plan. Find out how to put this important document together in 4 Steps To Creating A Stellar Business Plan.)

8 – Continuing Cash Flow

Imagine this: business is booming, you’re on a roll and getting in more orders than you ever imagined. But you have to front the money for supplies and other costs, and you’re out of cash – just like that, your business stumbles because you can’t meet demand. This is a classic cash flow problem many new businesses face, and one that can be prevented with proper financial planning.

Before you open up shop, prepare a detailed financial plan; there are many guides available in places like the Small Business Administration. Now is the time to plan for your business’ first year, to make sure you can face any obstacle thrown your way – especially financial ones. (Don’t overlook the details when starting up a business. It’s the small expenses that have the potential to make or break a great idea. Don’t miss Business Startup Costs: It’s In The Details.)

Again I suggest you reread, digest and think of how your small business idea fits in with the points above. And as implied in the article success is not guaranteed and there are many unknown factors that you can be faced with along the way. But do not forget the details. Too many get carried away with what they consider great ideas & fail due to not looking at the viability of the business, in a professional business way.

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Small Business Start Up – It’s in the details in assessing viability – Part1

Are you looking at starting up a small business? Are you sure it will be viable? Here in part 1 we look at the first 4 points of assessing the viability of your idea.

1 – Uniqueness

Before you worry about upstart financing, marketing or business location, you should begin with an idea – not just any idea, but one that’s unique. What makes your business stand out from the rest? (Although they probably have better hair, the business world doesn’t go easy on celebrities. Check out Celebrity Business Busts.)

Uniqueness doesn’t necessarily mean you have to invent something (though that’s never bad – just look at Snuggie’s success), it just means that you have to set yourself apart from the competition. If you’re starting a catering company, say, what will make your catering service different from the rest? These are tough questions, but important ones. The most successful businesses have a strong, unique concept, and a clear identity. Take the time to define yours.

2 – Upstart Funds

What will your start-up cost be? Every business has some expenses at the start, whether you’re paying for equipment, rent or just basic marketing materials. Make a realistic estimation; you’ll need these figures to obtain a loan or simply to budget if you’re paying these expenses out of pocket.

3 – Customer

Who’s your customer? Knowing who will be buying your product or service is vital to your business success – how else will you find your customers if you don’t know who they are? Are you catering to busy professionals, stay-at-home moms, college students, retirees? Define your customer, even if you have to be broad at first. If you’ll be renting a space, make sure the local demographic fits this profile; the real estate agent will be able to provide you with that data. (Don’t let these myths stop you from reaching your entrepreneurial dreams. Check out Top 7 Myths About Starting A Business.)

4 – Competition

Unless you’re lucky enough to find a hole in the market, your business will have competitors. Check them out, because your future customers surely will. Competitors can be a great resource to you as an upstart; you can see how much they charge, what marketing strategy they use and the location they chose.

Ask yourself: how can I do better than the competition? Use your uniqueness identified in step one to find ways to outdo your competitors.

Whew, that is quite a list,. Reread, digest it then write down points under the above headings ( both good and bad) to clarify your thoughts. How does your idea measure up. Remember this is a guide only & in no way guarantees success.

Now move on to part 2

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Small Business Tips for Survival

Do you need some easy to understand and implement tips and help for your small business. The tips below have been sourced from the Coin Laundry Association website, written by Bob Nieman but are very relevant for any business.

 

Don’t lower your vend pricing as a substitute for a real marketing strategy.

Have the confidence in your store, your staff and your services not to lower your vend prices in an effort to win business. Focus on prospective customers who will value the quality laundry environment your store can provide them. Leave the price wars to your competitors.

Promote your business regularly and consistently.

Too often the task of promoting a small business slips to the bottom of the to-do list in the press of urgent tasks. If you want to attract new customers, you have to make promotion a priority. In 2012, resolve to take the time to create a real, honest-to-goodness marketing plan, and then follow through.

Meet with your customers and vendors face to face.

Stop relying on e-mail, Facebook and the telephone as exclusive ways to communicate with your clients. Spend a little more time in your store. Stop by to personally visit with your commercial clients. Even in a social media world, deep and long-lasting business relationships are still built IRL (In Real Life).

Attend at least one industry event.

A big part of success in any business is to never stop learning from others. Attend a CLA affiliate meeting, go to your local distributor’s open house event and perhaps sign up yourself and your staff for a manufacturer’s service school in 2012. (And while you’re attending one of these events, don’t “cheat” by spending the entire day working on issues that are happening back at your store.)

Give something back to your community.

There are all kinds of worthy organizations that make a difference in your community. Make a resolution to find a cause that matters to you, and give what you can. Make this the year that you serve on a committee, be a mentor, volunteer or make regular donations to the groups in your community that try to make the place you live a better place. And those that give get.

Invest in yourself and learn at least one new skill.

Old dogs can learn new tricks. You most likely invest in training for your laundry’s attendants. This is the year to look at becoming proficient in an area where you are less than confident. Only you know what that may be.

Understand your business’ financial statements each month.

Many laundry owners are too busy to check or don’t understand their financial statements. Make a commitment to learn what the profit and loss, balance sheet and cash flow statements mean to your business, and use them as a guide for future action. Don’t simply delegate that understanding to your bookkeeper or accountant.

Be proud to be a small-business owner.

Above all, celebrate the huge achievement of creating and maintaining a company during these tough times, and helping your customers and employees through it. You are, quite literally, the future of this industry – and this country. Stand tall.

 

I trust this has given you something to consider and that you can apply these tips in your small business. When reading them you will be forgiven for thinking they are so basic, yet it’s the basics we often neglect & need to reaffirm from time to time.

Has this been of benefit to you?

 

Small Business – Top 10 Secrets for Web Design Success

Do you need a great checklist on website design & maintenance for your business website. This is not geek speak but a practical list to go over regularly in order to get the best out of the time & money that you have invested in the site. And guess what it was written 10 years ago, but is still relevant for today, even with the massive changes that have occurred over the last decade on the internet.

Creating a web presence? Madison, Wisconsin-based web designer and marketer Christopher Parr offers the inside scoop on what you should know — and what you should avoid.

1-Know your audience. Create a site for the customer, not what someone in your company or an agency “thinks” the site should say or do. Also, consider the new visitor — look at your site with this fresh perspective — and explain who you are and what you offer at a brief glance.

2-Simplify the site. Make it fast and easy to navigate. The colors and images should naturally flow from section to section. Be intuitive.

3-Update frequently. No one will return to your site if the content never changes. Give potential customers a reason to come back for more. From their view, a stale site reflects the nature of your company.

Please do read the rest of the article, print out & use as a checklist. It goes to show that when it all boils down to it these business basics haven’t changed much…. it’s just the delivery options that have. Facebook, LinkedIn, Google+ all have been fairly recent developments which can help as long as the fundamentals are there, after all it’s all about the content and usability .

I would love to hear if this has struck an accord with you

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Small Business Failure – Lessons to be learnt

Reporting on the Failure of Small Businesses may seem strange at first for a website the purports to help small business. My opinion is that as we can learn from others mistakes, well mistakes is too harsh. Often business failure can be due to other factors, often outside of the control of business owners. Circumstances, environment factors and timing all make a difference between success and failure. Even with the best due diligence and market analysis businesses still fail. So yes, learning from real life examples can help us alleviate at least some of the risks. The extract below is One example out of Five, I urge you to check out the other examples as well.

It has been another tough year for many small businesses. One in four, according to the National Federation of Independent Business, believes the biggest problem is weak sales. No matter what other challenges they face, said William Dunkelberg, the federation’s chief economist, “the key to everything is cash coming in the front door.”

We did everything right’

Just Moulding, based in Gaithersburg, Md., sold and installed decorative molding. It opened in 2004 and closed in April.

At its peak: Mark Rubin and Kevin Wales started with a single workshop that handled small jobs that larger installers did not want. In 2007 things were going so well they decided to sell franchises in the business and raised $700,000 from 21 investors. After Wales left the company in 2010, Rubin’s father-in-law, Richard Hayman, took over as president. Soon after, sales increased by 20 percent and the company became profitable.

What went wrong: The recession. The company, Hayman said, sold a product that people wanted but did not need: “It was crown molding, not a furnace or a roof.” And while the business had the high legal and accounting costs associated with selling franchises, it had sold only three by the end of 2009. Potential franchisees had trouble raising the $100,000 to $250,000 needed to get started.

Looking back: “We did everything right,” said Hayman, who sank $470,000 into the company. “We hired the best people and had a great product. We could not overcome the bad economy.”

Going into business is not as easy as most people think, there is no guaranteed big payoff, sometimes no silver lining. There are huge risks involved both financially & emotionally so it is important to report on the failures as well as the successes to give a balanced view for those considering going into self employment. Do you have any advice or warnings?

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Small Business – more on Google+

Well I must confess I am still confused about the Google+ feature. I’m still in the process of digesting the info. So here are some perceived pros & cons based on the answers of 50 small business owners as reported on the American Express Forum for Small Business. 

Pros

1. Get an SEO boost….business joined Google+ because  relies on Google search referrals for sales conversions.Google+ “Google+ influences search for all the people who have included my business in their circle,” ….. This is a great way to get free promotion from people who like the product to people with similar interests.”

2. Host a hangout. “Hangouts offer an amazing opportunity for businesses to engage in a highly personal way with clients, customers and industry thought leaders,”…… locations can hold team meetings to brainstorm with one another from an interface that affords them immediate and easy access to share and collaborate on most of the information materials they might need, such as documents and spreadsheets.”

3. Expand content distribution. …..Google+ is a great platform for expanding a publication’s content distribution. “It took us almost a year to get 1,000 Likes on our Facebook Page, and three days on G+ to get that number to Circle us,….

4. Connect with early adopters. If your business falls in the Internet or technology industries, Google+ could be a great place to connect a tech-savvy audience……”When we look at what defines an ‘ideal customer’ for our products, that criteria is certainly high on our list.”

5. Segment your audience. “The obvious benefit of Google+ is that it allows us to share select content with specific audiences,”……

6. Use Google+ to network. ……. he uses his personal Google+ page to network and gather contact data and research the “personal side” of relevant contacts, such as journalists and potential clients, so that he can better create a connection with them.

7. Just explore. …… It is still a niche platform, but quickly growing and with a platform giant behind it…… I want to start early using this platform to be prepared when this inflection point arises.”

 

Cons

 

1. Administration is difficult. “The pages need to be created from an individual’s Google+ account, and you cannot add admins or any other users to manage the account,”…

2. Facebook and Twitter reign. Many of the small businesses we spoke with pointed out that they maintain engaged audiences on Twitter and Facebook, but most of their customers and clients don’t use Google+…..

3. Social dashboards don’t integrate Google+ yet. …….many social dashboard services on the market do not enable users to post to Google+……

4. Google side projects are unreliable. ……he’s not certain that the social network will pan out. “Google keeps starting and shutting down products—Buzz, Wave and Hotpot, to name a few—and I’m not entirely convinced the same thing won’t happen with Plus,” he says. “Given the time and cost of engaging followers, I think the effort is better spent on Facebook.”

5. Growth is small. …sees potential in Google+, but that growth has been small for her company. “The biggest drawback to Google+ so far is that it’s hard to grow a fan base, since businesses can only add other businesses to their Circles, and not individuals, the way you can on Twitter (until they add you, that is),” she says. “It will definitely be a lot more fun once more people start using Google+.”

Of course we have all these pros & cons before with the introduction or facebook, twitter, linkedin etc….ahhhhh…. help…. I’m going to have to do more research

Small Business for Dummies – 4th edition out now – best price is at Amazon

Yes the new updated Small Business for Dummies has hit the shelves & flying out the door. At $14.99USD it’s a bargain, get it now so that you are not disappointed and have to wait for a reprinting. Also ensure that your copy is the latest edition (4th). Publication date: December 17, 2011

The leading resource for starting and running any small business

Want to start the small business of your dreams? Want to breathe new life into the one you already have? Small Business For Dummies provides authoritative guidance on every aspect of starting and growing your business, from financing and budgeting
This completely practical, no-nonsense guide gives you expert advice on everything from generating ideas and locating start-up money to hiring the right people, balancing the books, and planning for growth. You’ll get plenty of help in ramping up your management skills, developing a marketing strategy, keeping your customers loyal, and much more. You’ll also find out to use the latest technology to improve your business’s performance at every level. to marketing, management and beyond.