Small Business Help – Lessons to be learnt from a small business start up

small business start up

Small business start up requires time and money

Most people think that a business start up will be easy, no not easy, not in the way you might think. They know that it will take time, effort, money, but they know that they will succeed in the end, that’s were it’s easy. Easy peasy. However the reality is that most business fail within 5 years, and why? they run out of time and money. In my opinion there is a co-dependant relationship between the two. If you have the money, then in time, your business will break even, get into profit, give you an income. The other option is to run out of money before that important time when your business takes off. Then the result is mostly business failure. It’s called being under-capitalized. Don’t get me wrong, there are some businesses that will never succeed as they are not commercially viable, but there are those that simply run out of money and time. Here is a business start up lesson we can learn from.

Lessons to be learnt from a small business start up

Todd and Trish Hughes have been working out of their home everyday for the last several months, trying to get their start-up business off the ground.

“It’s called the Family Market,” said Todd Hughes.

“A mom and pop store where you go in looking for quality meat, for quality produce,” said Trish Hughes.

“Has a little bit of Huckleberries, Trader Joes, a bit of Cozanos,” said Todd Hughes

“It wouldn’t be something you’d see at a normal grocery store,” said Trish Hughes

“We enjoyed the lifestyle we had, in turn we didn’t have the family that we had here,” said Trish Hughes.

Since that time they have used up almost all of their life savings of nearly $80,000. They have a building lease, a business model in place, and Todd says an interest in the community. All they need is a $200,000 loan for equipment and initial inventory. But so far every bank has turned them down.

“When you think of the American Dream and to think that we’re almost there and when banks aren’t lending it’s frustrating,” said Todd Hughes.

With their bank account getting low and options running out, this couple is close to having to give up that dream.

“You keep getting kicked in the gut and keep trying and at some point you do have to do other things to get food on the table,” said Hughes

Now it’s looking like all they can do is hope that one day their dream will come true.

“It’s been fun to do it and we know it would work, but it’s just finding that relationship that believes in it,” said Hughes.

I do hope they turn their business around, it’s all in the time and money equation. And this not a one off, it’s common for thousands of businesses around the world asking themselves ‘can we hold on until we turn a profit’. Be warned that a small business start up may cost you more than time and effort.

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Small Business Help – Good customer service

Here’s a lesson in good customer service, don’t forget to have a easy way for good customer servicecustomers to contact you. Whether it be complaints, complements or general queries, customers should be able to contact your business. I sure can relate to the situation below on an important aspect of good customer service written by JEFF BERNTHA.

Good Customer Service – remember the communication channel

Here was my recent experience. Someone managed to copy my credit card information and use it to make an in store purchase. So I first contacted the credit card company. Will they do anything to find out who did it? No. They told me it was cheaper for them to write the false charges off as a loss then it would be to spend time investigating.

So then I contacted the store where the crook used a card with my account information. I was hoping they could use surveillance video to find the culprit.

The charge was made on a Friday. I contacted the store the next day.

They said they couldn’t help me because I needed to contact their corporate office. When I did that….there were 9 options on an automated phone, none of them said, press 1 if your credit card was stolen, used at our store and you want the criminal stopped.

So I finally reached someone who told me I should contact the online division of the company. What? The crime did not happen on line. Someone made the charge in person.

So I had to send an email to a general complaint form. Have not heard back.

I also contacted the police department where the crime happened … Have not heard back from them either.

So if you want a career that pays a lot stick with medical or law school. But if you really want to stand out; look for a customer service program.

How have your experiences been with trying to contact businesses? Similar to the above I would suspect. No matter what the reason, good customer service includes the ease in which customers can contact your business. And don’t forget to contact the customer back acknowledging that the complaint (or otherwise) has been received and what the next steps are to resolve the issue.

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